When your loved one is living in a care home with us, you want to know they are happy and living the best quality of life they can. This includes receiving the right level of medical, physical and emotional care for their needs, not inhibiting their independence, and ensuring they socialise in a way they enjoy.
At LuxuryCare, we understand that any concerns you have about your loved one can weigh heavily on you, which is why it is important to us that you voice any worries or concerns.
Transparency is key to building good relationships, providing excellent care and creating a comfortable environment. That is why we are committed to resolving issues quickly and thoroughly so you can have peace of mind.
Expressing your concerns hasn’t been easier. You can either call us on 01202 037373 to speak to a member of our team. Or you can complete the form below.
Why Transparency Matters to Us
Transparency and open communication are important in any situation, but never more so in a care setting.
Across our care homes, both of these values are a priority for several reasons:
- Builds trust and confidence between you, your loved one and us
- Enhances the quality of care we provide
- Supports resident’s autonomy
- Facilitates family involvement
- Ensures compliance and accountability
- Reduces misunderstanding and conflict
We are committed to being transparent and open with you and hope you can be the same so that together, we can achieve the best care for your loved one.
Don’t hesitate to complete the form below or give us a call at 01202 037373 to have a chat with a member of our team.
How to Raise Your Concerns
Whether your loved one has only recently moved into one of our care homes in Bournemouth or Poole or has lived with us for some time, it is normal for concerns to arise.
We don’t want you stressing about it at home and losing sleep, so we welcome you to tell us what is on your mind, no matter how big or small you might feel it is.
We know that sometimes, writing thoughts down is easier than a verbal conversation because you have time to think about the wording, which is why we created the form on this page.
The form is:
- Dedicated to raising any concerns you might have
- It will go to the relevant person to be dealt with swiftly
- Accessible
- Private
- Designed to help you express any concerns you might have easily
If you have a concern, use the form below to let us know today.
What Happens After You Submit the Form?
When sharing a concern you have with us, you will want to know that we are taking it seriously and dealing with it. Otherwise, what is the point of voicing it?
We have a rigorous concerns process at every one of our care homes.
- Acknowledgement – we will either email or call you back within 24 hours of receiving your form.
- Review – the relevant personnel will review your concerns and investigate where needed.
- Follow-up – we will reach out to you to discuss any findings we have from our review.
- Resolution plan – either in the follow-up or in an additional meeting, we will create an action plan to resolve any issues and put actions in place to ensure it doesn’t happen again.
Every member of our team strives to ensure you and your loved one are happy and comfortable. We don’t want you silently worrying about anything.
So, don’t wait to complete this concern form! Fill it out today, and let’s find a resolution together.
Speak To Us About Your Concerns
Transparency and open communication are two vital values at LuxuryCare. We encourage you to share any concerns you have with us through our dedicated form.
