A Kinder Approach to Dementia Care: Dr Gemma Jones’ Four-Stage Model at LuxuryCare Homes

What if understanding your loved one’s changing behaviour could help you offer them more comfort, dignity, and calm? Dr Gemma Jones, a pioneering figure in dementia care, developed the Four-Stage Model of Dementia to do just that – shed light on the evolving emotional and cognitive needs of individuals living with dementia.
Picture the relief of knowing why confusion deepens or agitation rises, and how best to respond. At LuxuryCare, we apply this model across all six of our care homes in Bournemouth and Poole, offering expert guidance and personalised support in every dementia care home. Poole families and beyond can trust us to help navigate each stage with empathy and proven care.
How LuxuryCare Implements Dr Gemma Jones’ Model
Dr Gemma Jones’ Four-Stage Model of Dementia offers a clear, compassionate framework for understanding how dementia affects behaviour and communication over time.
Rather than seeing symptoms in isolation, the model maps out progressive behavioural changes, helping carers recognise what stage a person is in and why they might act or react a certain way. At LuxuryCare, we use this model across all six of our homes – including the best dementia care home Bournemouth has to offer – to shape the way we care, connect, and communicate.
This model isn’t just theoretical; it’s woven into daily practice. By aligning each resident’s care plan with their stage of dementia, we can personalise everything from emotional support to how we hold a conversation.
Staff are trained to recognise subtle cues, respond with empathy, and adapt their communication methods to what works best for each individual. Whether it’s using calm, simplified language or drawing on personal memories, we integrate dementia communication strategies that create comfort, familiarity, and trust.
This structured yet flexible approach to dementia care allows us to not only meet our residents where they are but to walk alongside them with dignity and warmth, every step of the way. It’s how we ensure every person feels valued, safe, and truly understood.


A Kinder, Gentler Way of Caring at LuxuryCare Homes
At LuxuryCare, we believe that dementia care should be rooted in compassion, patience, and understanding. Across our care homes in Poole and Bournemouth, we take a kinder, gentler approach – one that sees beyond the condition to the person beneath it.
A powerful example of this is how we support residents who feel distressed and ask to “go home.” Rather than contradict or correct them, our team arranges a short trip in a traditional London taxi. The resident enjoys the drive, has time to relax, and when the taxi returns to the care home, they calmly walk back inside, reassured, content, and safe in the belief that they’ve arrived home.
This seemingly simple act speaks volumes. It’s about meeting someone in their reality rather than forcing them into ours. The result is less distress, fewer confrontations, and a deeper sense of emotional security.
Alongside this, we use personalised techniques based on life stories at our care homes in Bournemouth and Poole. This might include playing a cherished piece of music or setting up a quiet space that reflects their former routine. Everything we do is shaped around the individual. It’s this deeply respectful, person-centred care that helps our residents feel understood, valued, and genuinely at ease in our homes.
LuxuryCare’s Commitment to Excellence in Dementia Care
Our commitment to excellence in dementia care is reflected in everything we do, from the warmth of our staff to the thoughtfulness of every personalised care plan. Our care homes in Poole and Bournemouth, such as Eagles Mount and Kingsman House, stand as prime examples of how we deliver tailored support with compassion and expertise.
These homes, like all within our group, combine clinical insight with emotional understanding, ensuring every resident feels safe, respected, and genuinely cared for. For families seeking trusted care homes in Poole or Bournemouth, we offer a standard of care that never compromises on dignity.


Why Choose LuxuryCare?
Choosing LuxuryCare means placing your loved one in the hands of people who truly care. Across our care homes in Bournemouth and Poole, we provide an exceptional standard of personalised care, built on more than 20 years of experience.
Our approach is rooted in kindness, dignity, and attention to detail, ensuring each resident feels safe, heard, and valued every day. Families choose us not just for our clinical expertise, but for the warmth that defines life in our homes.
And here’s what else makes LuxuryCare stand out:
- Six modern, purpose-built care homes with outstanding facilities
- Fully trained and certified staff offering 24/7 support
- Personalised care plans tailored to each resident’s needs
- Specialised dementia care using proven models and compassionate strategies
- Flexible respite and day care options for added support
- Always contactable – we’re here when you need us most
Call Us Today to Book a Viewing
If you’re looking for compassionate, expert-led dementia care, our care homes in Poole and Bournemouth offer personalised support in a safe, modern environment. With fully trained staff and over 20 years of experience, we’re here to guide you and your loved one with warmth and understanding.
Call us today on 01202 037373 or fill out our contact form to learn more or book a visit – we’d love to welcome your loved one into the LuxuryCare family.