At LuxuryCare, we are committed to delivering exceptional care while ensuring transparency, safety, and compliance across all our residential homes. Below, you will find an overview of our key policies, including our approach to safeguarding, data protection, and modern slavery. If you require further details on any of our policies, please contact us directly.

    Data Protection/GDPR

    At LuxuryCare, we take your rights seriously and have created our privacy and cookie policies to keep you informed of how your data is used. We adhere to the General Data Protection Regulation (GDPR) to ensure all personal information is collected, stored, and used securely. Any data shared with us, including that of residents, family members, and staff, is managed with the utmost confidentiality and used only for its intended purpose.

    If you have any comments or queries about our policies, please contact our Data Protection Officer here or via post at LuxuryCare, FF 5 Trinity, 161 Christchurch Road, Bournemouth, Dorset, BH1 1JU.

    Appropriate Policy Document for the Processing of Special Category and Criminal Conviction Data
    We have strict policies governing the handling of special category and criminal conviction data to ensure compliance with GDPR and to protect individual rights.

    Data Protection Policy

    Our data protection policy outlines our commitment to securely managing personal data in compliance with GDPR.

    CCTV and Surveillance Policy

    LuxuryCare may use CCTV for security and safety purposes in certain areas of our care homes. Our CCTV and surveillance policy ensures compliance with data protection regulations.

    Privacy Notice

    Our privacy notice provides information on how we collect, use, and protect personal data.

    Cookie Policy

    Our website uses cookies to enhance your browsing experience and improve our online services. Cookies help us understand how visitors interact with our site, enabling us to make necessary improvements. By continuing to use our website, you consent to our use of cookies in line with our Cookie Policy.

    Individual Rights and Data Access

    Individuals have rights regarding their personal data, including access, rectification, and deletion. Our policy ensures compliance with GDPR requirements.

    Privacy Notice for Current Team Members

    LuxuryCare has a dedicated privacy notice for current employees, detailing how their data is handled within the organisation.

    National Data Opt-Out Policy

    We comply with the NHS national data opt-out policy, ensuring individuals can opt out of their data being used for research and planning purposes.

    Modern Slavery Statement

    Below is our Modern Slavery Statement for the financial year ending 31 March 2024. If you would like a printed copy of this statement, please contact us.

    LuxuryCare is committed to preventing modern slavery and human trafficking in all aspects of our business and supply chains. We take a zero-tolerance approach and ensure that all employees and suppliers adhere to ethical labour practices. Our policies and procedures include:

    • Conducting due diligence on suppliers
    • Providing staff training on recognising modern slavery
    • Ensuring fair and lawful employment practices

    Feedback Policy

    At LuxuryCare, we strive to provide a service that meets the assessed personalised needs of the people who use our services and the expectations of their families, friends, and any professionals involved in their care. However, we acknowledge that there may be occasions when we do not meet expectations. In such cases, we are committed to transparency and conducting thorough investigations to resolve any concerns.

    Receiving negative feedback or complaints can be challenging, but we view them as opportunities to improve our services and learn valuable lessons from residents, their families, and other stakeholders.

    Below is our Feedback Policy, which details how we handle feedback. If you have any feedback, please contact the General Manager of the relevant care home. Alternatively, please reach out to our Central Support team here.

    Contact Us

    If you have any questions about our policies or require further information, please get in touch with us at LuxuryCare. Our team is happy to assist you and provide clarity on any aspect of our services.